Philippine Airlines (PAL) is the flag carrier of the Philippines and was formerly one of the largest airlines in Asia, until it was severely affected by the Asian financial crisis in 1997. In this Philippine Airlines Reviews, we will look at how the airline emerged from the crisis, what services that offer and what passengers say about the services and products provided to them.

Background, History, and More Information

The Philippine Congress approved the franchise of the Philippine Aerial Taxi Company Incorporated (PATCO) on November 14, 1935 to provide passenger, mail and cargo services in Luzon. PATCO became dormant for six years until the franchise was acquired by Philippine Air Lines, Inc. on February 26,1941. Philippine Airlines is the first and oldest commercial airline in Asia still operating under its original name.

The first flight of Philippine Airlines took place on March 15, 1941 with a single Beechcraft Model 18 NPC-54 offering daily services between Manila and Baguio. Investments from the government has helped in the nationalization of the airlines.

Philippine Airlines operates with a fleet of 55 aircrafts (excluding subsidiaries) consisting of Airbus A320, Airbus A321, Airbus A330, Airbus A340 and Boeing 777-300ER. The airline offers services to 53 (seven domestic and 46 international) destinations in 25 countries. PAL is headquartered at the PNB Financial Center in Pasay City. Its primary hub is Ninoy Aquino International Airport, with two other secondary hubs, namely Mactan-Cebu International Airport and Clark International Airport.  

Reviews/ What Users Have to Say

Here are other Philippine Airlines Reviews, submitted by previous passengers who have used the airlines services.

Philippine Airlines Reviews - PAL customer reviews Philippine Airlines Reviews - PAL customer reviews

Website and Services

Philippine Airlines Reviews - PAL Website

The website of Philippine Airlines allows their customers to book flights and packages, manage their bookings, check-in online, and view flight status. It also provides different kinds of information about the company, management, their services and other travel related information that their customers might need.

The airline offers special assistance to expectant mothers, PWD and unaccompanied minors to make sure that their needs during the trip are accommodated well. They can provide wheelchair services if any of the passengers would need it. Passengers who would require special handling are advised to inform the airline as early as possible or at least 48 hours before their departure.

Philippine Airlines Reviews - PAL meals

Complimentary snacks and meals are provided on flights exceeding 45 minutes, except for Q300 – Q400 turboprop aircrafts. Other on-board meals include traditional and fusion cuisines. There also times when famous culinary personalities are invited as guest chef in their Food Festivals in the Sky for a unique dining experience aboard the aircraft.

Philippine Airlines Reviews - PAL economy class

PAL’s inflight entertainment offers not less than 300 hours of entertainment on the in-seat screen. Passengers can keep themselves entertained as they catch up on the latest movies, TV shows, and music. They can also access the real time flight tracker to keep them updated of their flight schedule.

Established in 2002 by merging all existing PAL frequent flyer programs prior to the financial crisis, Mabuhay Miles is the current frequent Flyer Program of the Philippine Airlines. The program is divided in multiple tiers that allow their members to earn miles and redeem rewards to get special discounts, priority check-in, boarding, baggage handling, lounge access, and other privileges for a better flying experience.

Contact Details:
  • Website URL:
  • Contact number: +632 777 5932
  • Head Office Address: PNB Financial Center, Pres. Diosdado Macapagal, CCP Complex, Pasay City, Philippines
To sum it up…

In this Philippine Airlines Reviews, we can see that the airlines offers a wide range of services to accommodate the different needs of their passengers. The airline receives a mix of positive and negative reviews from their passengers. Some were complaining about uncomfortable seats and short notices on cancelled flights; while others compliment the airlines for having friendly and accommodating cabin crews and having improved quality of services.

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